Responsible Gaming at gbaje2

Section 1

Age Restriction

gbaje2 operates strictly as an adults-only platform. All players must be at least 18 years of age to register an account, make a deposit, place a bet, or claim any bonus or promotional offer. This requirement is non-negotiable and applies uniformly to every player across Bangladesh, regardless of city, district, or payment method used.

Age verification is a mandatory step in the gbaje2 Know Your Customer (KYC) process. Before any withdrawal request is approved, players are required to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID) or a valid passport — that confirms their date of birth. Accounts that cannot be age-verified will be suspended until verification is complete, and any winnings accrued during an unverified period may be withheld pending the outcome of the review.

We strongly encourage all adult account holders to be mindful of shared devices in family households — particularly in homes in Dhaka, Chittagong, Sylhet, and other cities where multiple family members may use the same smartphone or tablet. Always log out after each session and never share your gbaje2 login credentials with any other person, including family members.

Section 2

Signs of Problem Gambling

For the vast majority of players, gambling on gbaje2 is an enjoyable form of entertainment — a way to engage with cricket betting during the BPL season, spin the reels on a favourite slot, or test strategy at the live casino tables. However, gambling can become problematic for some individuals, and recognising the early warning signs is the most important step toward getting help.

gbaje2 encourages all players to ask themselves the following questions honestly. If you answer "yes" to two or more, we strongly recommend using one of the self-management tools described in the sections below, or contacting our support team for guidance.

There is no shame in recognising a pattern that needs attention. gbaje2 is committed to providing a supportive environment and will never penalise a player for reaching out to ask for help or for activating any responsible gaming tool on their account.

Section 3

Deposit Limits

One of the most effective tools for maintaining healthy gambling habits is setting a firm cap on how much money you deposit into your gbaje2 account over a given time period. gbaje2 offers three types of deposit limits, all of which can be configured directly from within your account settings:

Deposit limits denominated in Bangladeshi Taka (৳) can be set at any value that suits your personal budget. There is no minimum — even a limit of ৳500 per day is valid and will be enforced by the Platform. Once a limit is active, you cannot deposit beyond the threshold until the relevant period resets.

Section 4

Time-Out Feature

If you feel you need a short break from gambling but are not ready to commit to a longer self-exclusion period, the gbaje2 Time-Out feature allows you to temporarily suspend your account for a defined period of your choosing. Time-outs are available in the following durations:

• 24 Hours — A one-day break, suitable for cooling off after a difficult session.
• 48 Hours — A two-day pause to reset your perspective and re-evaluate your play habits.
• 7 Days — A one-week break recommended when you notice your gambling is becoming more frequent than usual.
• 30 Days — A full calendar month away from the Platform, giving you extended time to reflect and seek support if needed.

During any active time-out period, your gbaje2 account will be fully suspended. You will not be able to log in, make deposits, place bets, or access any game. Any promotional emails or push notifications associated with your account will also be paused for the duration of the time-out. Your account balance is preserved and will be accessible when the time-out expires.

To activate a time-out, log in to your gbaje2 account, navigate to the Responsible Gaming section of your account settings, select "Time-Out", choose your preferred duration, and confirm. The suspension takes effect within minutes of your confirmation. If you have difficulty locating the setting, contact our support team at [email protected] and a team member will apply the time-out on your behalf immediately.

Section 5

Self-Exclusion

Self-exclusion is a formal, binding commitment to stop gambling on gbaje2 for an extended period. It is the strongest player-protection tool available on the Platform and is intended for players who believe their gambling has become or is at risk of becoming a serious problem. gbaje2 treats all self-exclusion requests with the utmost seriousness and processes them without delay.

Self-exclusion options available at gbaje2 include:

• 6 Months — The minimum self-exclusion period. Suitable for players who want a substantial break with a clear end date.
• 1 Year — A 12-month full account suspension with no possibility of early reinstatement.
• 3 Years — An extended exclusion for players who need significant time away from gambling.
• Permanent — An indefinite exclusion with no automatic expiry. Reinstatement, if ever requested, requires a minimum waiting period of five years plus a mandatory in-person or video identity review.

When a self-exclusion is activated, gbaje2 will: immediately lock your account and prevent all logins; cancel any open bets where possible and return stakes; process a refund of your available account balance to your registered bKash, Nagad, Rocket, or bank account within 3–5 business days; and suppress all marketing communications associated with your account for the full exclusion period.

gbaje2 also recognises that a player under self-exclusion may attempt to open a new account. If we detect that a new account registration is associated with a player currently under self-exclusion — through matching name, contact details, device fingerprint, or payment method — the new account will be immediately closed and any deposits returned.

Section 6

Protecting Minors

Protecting children and young people from exposure to gambling is a shared responsibility between gbaje2 and our adult players. Online gambling is strictly for adults aged 18 and above. The following guidance is provided to all gbaje2 account holders who share a device, home, or internet connection with anyone under the age of 18:

• Lock Your Device: Use a screen lock, PIN, or biometric authentication (fingerprint or face ID) on any device used to access gbaje2. Never leave your device unlocked and unattended in the presence of children.
• Log Out After Every Session: Always log out of your gbaje2 account when you finish playing. Do not rely on browser auto-fill or saved passwords on shared devices.
• Do Not Share Credentials: Never share your gbaje2 username or password with any other person, including a spouse, sibling, or close friend. Your account is personal and non-transferable.
• Use Parental Controls: Most Android and iOS devices available in Bangladesh include built-in parental control features. Consider activating app-level restrictions for browsers and any applications used to access gbaje2.net.
• Talk to Young People: Open conversations about the risks of gambling are one of the most effective deterrents. If you have teenagers at home in Dhaka, Chittagong, Rajshahi, or elsewhere in Bangladesh, ensure they understand that gambling is an adult activity with real financial risks.

gbaje2 reserves the right to request age-verification documentation from any player at any time. If a player refuses to provide documentation, or if submitted documents reveal the account holder is under 18, the account will be closed immediately in line with our age restriction policy.

Section 7

Support & Resources

Recognising that you need help with gambling is a sign of strength, not weakness. gbaje2 supports all players who reach out for assistance and will never judge, stigmatise, or penalise a player for using our responsible gaming tools or for seeking external support. The following guidance and resources are provided to help players in Bangladesh find the assistance they need:

The following general responsible gambling principles are recommended for all gbaje2 players regardless of whether they believe they have a problem:

• Set a strict budget for gambling before you begin any session, and stop when that budget is reached — regardless of whether you are winning or losing.
• Never gamble with money set aside for essential expenses such as rent, food, utility bills, education, or healthcare.
• Do not gamble when you are emotionally distressed, tired, under the influence of alcohol or substances, or feeling pressure from others.
• Treat gambling as entertainment spending — similar to a cinema ticket or a meal out — not as a source of income or a financial strategy.
• Take regular breaks during play. Stand up, stretch, and step away from the screen for at least 10 minutes every hour.
• Keep track of how much time and money you spend on gambling. Use the gbaje2 transaction history and session history tools available in your account to monitor your activity honestly.
• Talk to someone you trust if gambling is starting to feel like a compulsion rather than a choice. Sharing the concern with a friend or family member can be the first step toward regaining control.

Section 8

Contact Our Team

gbaje2's dedicated support team is available 24 hours a day, 7 days a week, including during public holidays such as Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, Independence Day (March 26), and Victory Day (December 16). If you need help with any responsible gaming tool — or if you simply want to talk to someone about your gambling habits — please do not hesitate to get in touch.

When contacting support for a responsible gaming matter, please include your registered email address or mobile number so our team can locate your account quickly and act without delay. All responsible gaming requests are handled confidentially by a dedicated team separate from our general customer service department.

gbaje2 is committed to continuous improvement of its responsible gaming programme. We review our tools, policies, and support processes regularly to ensure they reflect best practices and meet the needs of our player community across Bangladesh. This Responsible Gaming Policy was last updated on 1 January 2026 and applies to all active and new gbaje2 accounts.